Cookie Policy | mpesa.co.ke

This comprehensive cookie policy ensures compliance with both Kenyan data protection laws and international standards like GDPR, providing users with complete transparency and control over their cookie preferences.

What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help make websites work efficiently and enhance your browsing experience.

How We Use Cookies

At mpesa.co.ke, we use cookies to:

Ensure proper website functionality and security
Remember your preferences and settings
Analyze traffic and usage patterns
Improve services and user experience
Comply with legal requirements
Prevent fraud and maintain security

Types of Cookies We Use

Strictly Necessary Cookies

Essential cookies that cannot be disabled, including:

Session cookies: Maintain login sessions and secure transactions
Security cookies: Protect against fraud and unauthorized access
Authentication cookies: Verify identity during transactions

Functional Cookies

Enable enhanced functionality:

Preference cookies: Remember language, currency, and settings
User interface cookies: Remember dashboard layout preferences

Analytics Cookies

Help understand website usage:

Performance cookies: Collect usage and performance information
Statistical cookies: Compile website activity reports

Marketing Cookies

Deliver relevant advertisements:

Advertising cookies: Show relevant ads based on interests
Social media cookies: Enable social media sharing

Third-Party Cookies

We may use third-party services including Google Analytics, security providers, customer support tools, and payment processors. These parties have their own privacy policies.

Legal Basis for Using Cookies

Kenya Data Protection Act, 2019

Process necessary cookies based on legitimate interests
Obtain explicit consent for non-essential cookies
Ensure transparency in cookie usage

Obtain prior explicit consent before non-essential cookies
Provide granular consent options
Ensure consent is freely given, specific, informed, and unambiguous

Managing Cookies

Control cookies through:

Cookie Settings: Use our preference center
Browser Settings: Configure acceptance, rejection, or deletion
Opt-out Tools: Use third-party advertising opt-out tools

Your Rights Include

Right to consent: Choose which cookies to accept
Right to withdraw: Change preferences anytime
Right to access: Know what cookies are used
Right to object: Opt out of non-essential cookies

Browser Controls

Most browsers allow cookie control through settings. Instructions are provided for Chrome, Firefox, Safari, and Edge, as well as mobile device settings for iOS and Android.

Consequences of Disabling Cookies

Disabling cookies may result in:

Reduced website functionality
Need to re-enter information frequently
Diminished user experience
Compromised security features

Note: Strictly necessary cookies cannot be disabled as they're essential for security.

Session cookies: Deleted when browser closes
Persistent cookies: Stored for days to years
Analytics cookies: Typically 13-26 months
Marketing cookies: Usually 30 days to 2 years

International Transfers

Cookie data transfers outside Kenya are protected through adequacy decisions, standard contractual clauses, and appropriate safeguards as required by law.

Updates to This Policy

We may update this policy to reflect changes in cookie usage, legal requirements, or service improvements. Material changes will be communicated through website notifications, email, or updated effective dates.

Contact Information

mpesa.co.ke Contacts

Contact Us: Contacts
For cookie policy questions or rights exercise

Office of the Data Protection Commissioner (Kenya)

Website: odpc.go.ke
For data protection violation complaints

A complete list of cookies, including purpose, duration, and type, is available through our cookie banner or by contacting us.

By continuing to use mpesa.co.ke, you acknowledge understanding this Cookie Policy. Manage your preferences anytime through cookie settings or browser controls.